RANJITH MAVILA
Supervisor Airport Services
Credentials
Emirates Service Standards and System Train the Trainer
Emirates First Load Outstation Train the Trainer
Emirates Aircraft Turn Around Supervision
FIATA Introductory Course
Zafire first Load Train the trainer
Self-attested by the professional — not independently verified.
Experience
Supervisor Airport Services
Emirates Airline · 2014-09
Led airport operations ensuring SLA compliance with ground handling agents. Conducted operational safety audits and quality inspections to maintain compliance with airline, airport, and regulatory requirements. Investigated and resolved passenger complaints, baggage service issues, and operational failures while coordinating with internal departments and stakeholders. Managed customer service recovery during flight disruptions and irregular operations, and delivered training programs to airline and ground handling staff.
Senior Airport Service Agent
Emirates Airline · 2008-02 – 2014-09
Performed airport operations duties and passenger complaint investigations. Managed baggage services and coordinated with multiple departments to resolve service failures and maintain service standards.
Cargo Sales Agent / Customer Services Officer
SilkAir (Singapore Airlines) · 2002-10 – 2008-01
Managed airport operations and customer service functions. Handled cargo sales, reservations, and cargo acceptance. Supported the Coimbatore station start-up operations.
Skills
Education
Post Graduate Diploma in Business Administration - Tourism & Travel
Kerala Institute of Tourism and Travel Studies · 2000–2002
Gold medalist for best outgoing student for overall performance
Bachelor of Arts in English Literature
Kannur University · 1998–2000